Order tracking
Where is your huddle?
Enter your order number and the date you ordered. Both are on your confirmation email.
Orders are taking a little longer right now
We stopped the last production run and started a new one. The fill and the cover were not where we wanted them, and we would rather you wait a few extra days than sleep on something we are not proud of. Every order placed now ships from the new run, and your 30-night trial starts the day it lands.
What happens after you order
Four steps, six to eight days, tracked the whole way.
1
Order placed
You get a confirmation email straight away
2
Packed
Vacuum-packed and boxed, usually within a day
3
On its way
Your tracking number lands in your inbox
4
Delivered
Give it a few hours to open back into shape
Something not right?
Two ways to get it sorted.
Anything else
My tracking has not moved in days
Carrier scans can stall for two or three days between hubs, especially at customs. If nothing moves for five days, write to us.
I never got a tracking number
It goes out the moment your order leaves the warehouse. Check your spam folder, then write to us and we will resend it.
I need to change my address
Write to us straight away. If the order has not been packed yet we can still change it.
It says delivered but I have nothing
Check with anyone else at the address and look for a safe place or a neighbour. If it is still missing after 24 hours, write to us.