Refund policy

Return & Refund Policy

Last updated: 03/24/2026

At Novacore, we are committed to delivering high-quality products and ensuring customer satisfaction.

30-Day Return Window
You may request a return within 30 days of receiving your order.

To be eligible for a return:

 

  • The item must be unused, unopened, and in its original packaging
  • The product must not have been tampered with

 


Due to the hygienic nature of our products, we do not accept returns on opened or used items.

Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

 

  • Refunds will be issued to your original payment method
  • Processing time: 5–10 business days depending on your bank

 


Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect:

 

  • Contact us within 48 hours of delivery
  • Provide clear photos of the issue

 


We will offer a replacement or full refund at no additional cost.

Return Shipping

 

  • Customers are responsible for return shipping costs
  • We cover shipping only for damaged or incorrect items

 


Non-Refundable Situations

 

  • Opened or used products
  • Returns requested after 30 days
  • Items not in original condition

 


How to Initiate a Return
Please contact us at: contact@trynovacore.com
Include your order number and reason for return.

We reserve the right to refuse returns that do not meet the above conditions.